Frequently Asked Questions
Don’t see your question? Call (253) 884-3431.
Appointments & Drop-Off
How do I schedule an appointment?
Request one online or call us at (253) 884-3431. We reply to every request within one business day.
What are your hours?
We're open Monday through Friday, 6:00 AM to 2:30 PM, and closed Saturday and Sunday.
Can I drop my vehicle off early or after hours?
Yes. We open at 6:00 AM, so you can drop off on your way to work. After hours, leave your keys in the key drop to the left of the customer lounge door (it doubles as our mail slot). Let us know it's coming with an appointment request or a call.
Is there somewhere to wait?
Yes, we have a customer waiting area.
Vehicles & Services
What vehicles do you work on?
All makes and models, domestic and import, including European brands like Mercedes-Benz, BMW, Audi, and Volkswagen, plus hybrid and electric vehicles. We service cars, trucks, vans, and SUVs.
Do you work on hybrid and electric vehicles?
Yes, including maintenance, brakes, suspension, alignment, and 12-volt electrical work. For high-voltage battery, drive-system, or battery-cooling repairs, call us first and we'll tell you whether it's a job we can take on.
Do you do wheel alignments?
Yes. We have our own alignment machine, so there's no trip to another shop after suspension, steering, or tire work.
Can you replace an engine or transmission?
Yes. When an engine or transmission is beyond repair, we replace it with a JASPER remanufactured unit, which carries JASPER's 3-year/100,000-mile nationwide parts-and-labor warranty on most applications.
Do you offer pre-purchase inspections?
Yes. We inspect the vehicle on the lift and give you a written report with photos, so you know what you're buying before you commit.
Are your technicians ASE Certified, and is the shop AAA Approved?
Yes. Our team is made up of ASE Certified technicians, and we are a AAA Approved Auto Repair facility. We have served Gig Harbor and the Key Peninsula since 1999, using Snap-on and Autel diagnostic equipment and OEM and OE-equivalent parts.
Warranty & Payment
What warranty do you offer?
Every repair is backed by our 2-year/24,000-mile warranty. JASPER remanufactured engines and transmissions also carry JASPER's own warranty.
Will using an independent shop void my new-car warranty?
Not by itself. Under federal law, a manufacturer or dealer can't void your warranty or deny coverage just because an independent shop did your maintenance or repairs. Coverage can still be denied if the wrong part or improper work caused the problem, so use the specified fluids and parts and keep your receipts.
What forms of payment do you accept?
We accept cash, checks, credit and debit cards, PayPal, Venmo, and Zelle.
Location & Reviews
Where are you located?
9707 Key Peninsula Hwy NW, Gig Harbor, WA 98329, right next to Key Center on the Key Peninsula.
What areas do you serve?
Most of our customers live on the Key Peninsula, and many drive over from Gig Harbor and nearby Pierce and Kitsap County communities.
How can I leave a review?
We'd appreciate it! You can review us on Google or read what other customers have said.